Bond Adapt – PDF and PowerPoint (PPT) Files Not Opening from Document Library

Posted: August 12, 2009 in Software
Tags: , , ,

A fault was found not long ago where the user couldn’t open PDF files in Bond Adapt. The resolution was the Adapt application on the server needed configuring. When files are uploaded into the system, a class is assigned to it to categorize what the file is. Adapt support had to connect onto the server they setup and reconfigure each class to open with certain applications. In this case, Adobe Reader had to be set as the default application to open both of the two classes. Adapt support said that each class has to be set individually and that it doesn’t recognise the file by its .pdf extension.

You can find Adapt’s Technical Support number on the numbers page on this site. It is listed under Bond Adapt Technical Support on the Technical Support Numbers page.

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