{FIXED} Outlook 2007 Crashes and Sends Error Reports. Faulting Module msvcr80.dll.

Posted: April 27, 2009 in Microsoft Office
Tags: , , , ,

Outlook 2007 is crashing upon opening and asking to send error reports. There are not many details about the error. Event viewer brings up the following log entry:

Faulting application outlook.exe, version 12.0.6316.5000, stamp 4833a470, faulting module msvcr80.dll, version 8.0.50727.1433, stamp 471eb5ae, debug? 0, fault address 0x000149e9

The Error Produced from the Outlook 2007 Mso.dll Fault

The Error Produced from the Outlook 2007 Mso.dll Fault

There seems to be many different versions of this problem all over the Internet. In this case, the customer had an Add-In installed called Able2Doc/Extrac Add-in that was causing a conflict.

Disabling the conflicting add in fixed the issue. You can control which add ins are enabled and disabled by going to Tools, then Trust Center and the Add Ins section. From here you have full control over what add ins are running with Outlook 2007.

  1. happy tech dude says:

    Hey, this totally fixed my problem. Rare that you google an error and the first hit is the exact fix you were looking for. Kudos!

  2. Shamseer says:

    100% work for me,…

    Thank you

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