Archive for April, 2009

Eager to download the new Windows 7 Release Candidate Version 7100 from TechNet. I found that the page was unavailable.

“We’re sorry! The page you were expecting to see has been removed or is unavailable.

Visit a TechCenter from the list below, or vist the TechNet Home Page”

Outlook 2007 is crashing upon opening and asking to send error reports. There are not many details about the error. Event viewer brings up the following log entry:

Faulting application outlook.exe, version 12.0.6316.5000, stamp 4833a470, faulting module msvcr80.dll, version 8.0.50727.1433, stamp 471eb5ae, debug? 0, fault address 0x000149e9

The Error Produced from the Outlook 2007 Mso.dll Fault

The Error Produced from the Outlook 2007 Mso.dll Fault

There seems to be many different versions of this problem all over the Internet. In this case, the customer had an Add-In installed called Able2Doc/Extrac Add-in that was causing a conflict.

Disabling the conflicting add in fixed the issue. You can control which add ins are enabled and disabled by going to Tools, then Trust Center and the Add Ins section. From here you have full control over what add ins are running with Outlook 2007.